Patient billing
Patient balances are managed through a third party on behalf of Salem Hospital for a period of up to six months.
Should a patient require longer then 6 months to pay the balance due, long term payment options are available which typically include interest on the balance owed.
Patient balances are billed and collected as outlined below:
Uninsured patients will receive statements: |
6 days after discharge* and every 40 days thereafter until the account is resolved |
Insured patients will receive: |
The day after the business office submits a claim to the insurance, a statement indicating that insurance has been billed will be sent to the patient. The day after insurance payment or denial is posted, a statement will be sent with balance due. Statements will be sent every 40 days thereafter. |
All patients with a balance due receive first follow-up telephone call: |
1-5 days after the balance becomes their responsibility & every 7 days thereafter until we are able to make personal contact with the patient or guarantor |
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