Collection agency assignment

Prior to assigning an account to a collection agency the above billing cycle or a determination that the account is uncollectible must be clearly documented in the account notes.

An account can be determined uncollectible when we have received a mail return and made at least 3 attempts to contact the patient for an updated address.

Patient Account Representatives are authorized to transfer accounts to collection for up to $10,000. All balances greater than $10,000 must be reviewed by the Collections Manager prior to assignment.

After an account has been assigned to a collection agency, the agency and Salem Hospital personnel will follow the procedures outlined in the Collection Agency Policy (#123).