Communications to the public

Information on the hospital’s Charity Care & Financial Policy shall be made publicly available in the following manner:

• Notices are posted in key areas of the hospital, including Admitting, the Emergency Department, Outpatient Department registration areas, and the Business Office.
• The Conditions of Admission Form informs the patient of their right to apply for charity care.
• Written information shall be available in English and Spanish. The hospital will provide the appropriate interpretation services for all patients who do not speak English.
• Front-line staff will be trained to answer charity care questions effectively and will direct any that cannot be answered to Business Office staff in a timely manner.
• This policy will be posted on Salem Hospital’s web site. Written information about this policy will be made available to any person who requests the information. The hospital’s sliding schedule (Attachment A), if applicable, will also be available upon request.
• The first patient statement will include a notice that charity care and/or financial assistance is available.